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Return Policy

​You may return your order for a refund or credit voucher within 10 days of purchase.

we do not offer refunds on sale items, unless deemed faulty.

all items are quality controlled and checked for any faults before they are dispatched to customers. returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.

how to return

for assistance with your return, please contact customer care

t: 02 6670 2179 
e: lwoodham@tweed.nsw.gov.au 

please allow up to 5 business days for your return to be processed once your return has been received. once your return has been approved you will receive a confirmation email. if your return does not meet our return policy requirements you will be contacted by our customer care team.

return freight

we offer free returns on all orders within Australia.

faulty items

we aim to provide our customers with products of the highest standard and quality. if you have received an item with a defect please submit your return via the returns page and provide us with a brief description and upload a photo or two showing the defect/fault.

goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.

incorrect items

if you have received an item different to the one you ordered, please immediately contact us at  lwoodham@tweed.nsw.gov.au ​ 

refunds

your refund will be credited to the original credit card or paypal account. please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. this can vary between card issuers and unfortunately we are unable to influence this.